Return & Exchange

In order to protect your rights, please read the following terms carefully before buying

FULL COVERAGE RETURN/EXCHANGE POLICY RETURN CONDITIONS
1. Gubanlink will reimburse or pay for return shipping only in the event that we have erred. For example, Gubanlink were to send you the incorrect products
2. If the boxes associated with certain products are not returned, the value of the box will be subtracted from the return.
3. Shipping charges will not be refunded if products are defective or there is a shipping error.
4. The products must be returned in new, re-sale condition. Products that are altered or damaged(scratches, wreckage etc.) do not qualify and may be discarded.
5. Gubanlink accepts returns/exchanges within 30 days of the date your item was delivered
6. Exchanges and Refunds will be accepted within 30 days of your original receipt of the order if the item is in unworn condition with the tags attached.
7. We do not accept returns for sale items. All sale items are final.

8.If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

No restocking fee to be charged to the consumers for the return of a product.

HOW TO RETURN?

Please carefully package the item you are returning in its original packaging. It must be presented in its original packaging and accompanied by the appropriate sales slip, any appraisals. You are responsible for the return shipping label. Once your package is prepared, Please contact us at service@ gubanlink.com for a detailed return address. We will process your request within 24 hours.

HOW LONG WILL IT TAKE TO PROCESS MY RETURN?

Please allow 2-3 weeks from the return shipped date for us to receive and process. Upon processing your return, we will send a confirmation of your return to the email address associated with your account. Once submitted, refunds will be transferred to your bank account in two to ten business days, which depends on your bank.

ATTENTION:

CUSTOM ORDERS (NO REFUNDS, NO RETURNS, NO EXCHANGES)
1. NO REFUNDS for all custom orders (custom made pieces & Items are listing in "CUSTOM" catalog).
2. NO REFUNDS: projects cannot be canceled once production has started.
3. NO REFUNDS for deposits towards custom orders will be given.